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  1. Gottman Connect
  2. General Gottman Connect Questions
  3. General Questions

General Questions

  • I'm a clinician, how do I use my bulk purchased credits to pay for my couples?
  • I'm a clinician, how do I purchase credits in bulk?
  • Refund policy for Gottman Connect products
  • What characters can I use when entering a name?
  • I want to be emailed when clients complete certain actions. How do I manage which email notifications I receive? Can I control which reminders my clients receive?
  • 'Email Not Delivered' Error from Gottman Connect
  • What do I do if I forget my password?
  • How do I sign up as a Professional if I'm already registered as a Client? My email isn't working!
  • What languages are Gottman Connect products, content, and programs available in?
  • I can't register because my email has already been taken! What do I do?
  • I think I found a bug. What do I do?
  • I have questions around Gottman Connect's management of data, security, privacy, or HIPAA. Is my data safe?
  • I mistyped / used the wrong email signing up / need to change my registered email. What do I do?
  • Will Gottman Connect tools including the Relationship Checkup work across various cultures, BIPOC communities, and countries?
  • When registering, it says my phone number is invalid! What do I do?
  • How can I edit my profile or practice information?
  • Are there any logos/badges I can embed on my website to show that I use and provide Gottman Connect to my clients?
  • Is there a VA or military discount or quote process?
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