We will be happy to help you troubleshoot. Please try the following steps:
- What browser and device are you using to complete your checkup questionnaire? Please try repeating the desired action from a different device (can be a mobile device).
- If you don't have a different device, try closing and re-opening your browser.
- Try clearing your cache and cookies, then try again.
If the above steps did not help, please email us at support@gottmanconnect.com and include a screenshot of what you're seeing and we will investigate as quickly as possible. If possible, please do not include your questionnaire responses in your screenshot.