If you can't find a couple in your Couples List, please go to your Couples List page and use the search box to find them by email, name, or phone number. The search results will immediately show you your couple and whether their status is Active or Archived. Click on your couple to continue working with them. See the screenshot below as an example:
If you still cannot find this couple, or this couple has been Archived and you aren't sure why - please visit the support center under your resources and submit a ticket - our technical support staff will quickly assist you personally!